Centara Gift Cards
How to Redeem
Restaurants and Bars
From breath-taking rooftop bars to remarkable restaurants, Centara offers the very best dining experiences around the world. Simply present your gift card at the venue and enjoy.
Hotels and Resorts
Let it be a beach hideaway in Koh Samui, urban escape in Bangkok or family vacation to Rayong, present this Centara gift card at any participating hotel or resort in Thailand and start creating new memories.
Everybody needs a spa session once in a while. Whether it’s a deep-tissue massage or revitalising facial, you may use this Centara gift card for any treatment of your choice at SPA Cenvaree.
Frequently Asked Questions
What can Gift Cards be used for?
Can I buy Gift Cards online?
Yes, Centara Hotels & Resorts Gift card is available online at mymetrong.com/shop/giftcard/
How long does it take for a Gift Card to be delivered?
Gift Cards are delivered via Registered Post to recipient address which is only available within Thailand (Free of Charge).
- Delivery in Bangkok and Vicinity within 3 - 5 working days
- Delivery to all other areas within 5 - 7 working days
*Delivery available for Kingdom of Thailand
How can I activate my Gift Card?
If you buy a Gift Card from the front desk or Gift Shop at any Centara Hotels & Resorts, the Gift Card will be activated automatically and ready to use.
For Online purchases, you must receive the Activation Code (4 digits) after your transaction has been completed. To activate your gift card, please contact our Centara Contract Centre, Tel. (+66) 02-102-1234 or (+66) 02-769-1234, available Monday - Friday (09.00 - 18.00 hrs.). The Gift Card number, date of expiration and the Order Confirmation Code (4 digits) are required to activate your gift card.
Can I purchase Gift Cards on behalf of a company?
Yes, please visit our website at mymetrong.com/shop/giftcard/, select contact us and fill in your requirements or call our Centara Contract Centre, Tel. (+66) 02-102-1234 or (+66) 02-769-1234, available Monday - Friday (except Public Holidays) during 09.00 - 18.00 hrs.
When will a Gift Card expire?
Your Gift Card will expire 1 (one) year from the date of purchase indicated by as the date shown at the back of your gift card.
Can a tax invoice be issued if I purchase Centara Gift Card?
No, the full Tax invoice cannot be issued for gift card purchasing, but we can issue a receipt for you or under your company’s name.
Can I add more value to a Gift Card?
No, once a Gift Card has been purchased, the value on it cannot be increased and you will need to purchase a new card for additional value.
Is there anything I cannot use my Gift Card for?
Yes, Gift Cards may not be used for the purchase of accommodation or other applicable services at any overseas of Centara Hotels & Resorts and also other business partners.
How can I book a hotel room by using Centara Gift Card?
In order to reserve your accommodation, please contact our Centara Contract Centre, Tel. (+66) 02-102-1234 or (+66) 02-769-1234, or [email protected]. We promise that the prices offered will be the best online rates available on our website (subject to room availability, advanced reservation required).
Does the Centara Gift Card need to be presented at the hotel?
Yes, once the reservations has been made, the original gift card must be required to present at the hotel upon arrival or check-in.
Can I return or refund a Gift Card?
No, Gift Cards cannot be returned or refunded after purchased.
How do I check my Gift Card balance?
You can check your Gift Card balance online by yourself or calling our Customer Response Team to assist you.
Check Balance Online - available daily 24 hrs.
- You will need to sign in using your Gift Card number and date of expiration on the back of your card (DD/MM/YYYY)
Check Balance by calling our Customer Response Team
- Please call (+66) 02-102-1234 or (+66) 02-769-1234, available Monday - Friday (except Public Holidays) during 09.00 - 18.00 hrs.
How do I contact the Centara Gift Card Customer Response Team?
If you have any questions about purchasing or redeeming a Gift Card, please contact our Centara Contact Centre at Tel. (+66) 02-102-1234 or (+66) 02-769-1234.