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Our commitment to your health, comfort and well-being

As the world prepares to travel again, we at Centara Hotels & Resorts have recalibrated our health and hygiene procedures to support new travel norms and provide complete reassurance and confidence to guests.

Reflecting our commitment to elevated safety protocols, we have launched Centara Complete Care, a programme developed in close collaboration with Ecolab, a global leader in water and hygiene technologies, and Swiss firm SGS, the world’s leading inspection, verification, testing and certification company.

A newly assigned team of Hygiene and Quality Managers have been tasked with the implementation and monitoring of the comprehensive 12-pronged action plan which follows guidelines set by the World Health Organisation (WHO), the World Travel and Tourism Council (WTTC) and local health authorities in the six countries we are present.

To all our guests, partners and colleagues, we look forward to welcoming you back with the same Centara hospitality and care you know and trust, supported with the highest standards of health and wellbeing.
For nearly four decades, we have prided ourselves on delivering the highest levels of care and establishing Centara The Place to Be

By adhering to the highest standards of cleanliness and safety, and with revamped protocols certified by global leaders in hygiene, we are amplifying our pledge with Centara Complete Care.

The Centara Complete Care programme is in partnership with:

Complete Care Measures

USP
Health & Hygiene

HEALTH & HYGIENE

The temperature of all staff, visitors and guests arriving at the hotel will be checked subject to local authority regulations.

Face masks will be worn by all service staff, and sanitising hand gel dispensers will be made readily available.

Enhanced Sanitisation

ENHANCED SANITISATION

The increased sanitation frequency of all public areas, including washrooms, lifts, and other high-touch point areas.

An EPA-approved electrostatic disinfection spray ensures guest rooms, corridors, restaurants, and other areas are sanitised regularly.

Dining

DINING

All tabletop items will be sanitised between each sitting. Guests are required to wear a face mask and glove at all self-service buffet stations, including at breakfast.

Rooms

ROOMS

Housekeeping staff will clean guest rooms while wearing projective face masks and disposable plastic gloves.

All drinking glasses will be sanitised with a cleaning machine.

Fitness & Pool

FITNESS & POOL

Chlorine levels at the pool will be periodically monitored for maximum efficacy.

Fitness equipment is regularly sanitised.

Spa

SPA

Steam rooms, saunas and Hammams are usable following local regulations.

Treatment rooms and all equipment are carefully sanitised after each session.

Kids' Club

KIDS' CLUB

Toys and equipment will be regularly sanitised.

Ball pits and other high-touch amenities in the Kids’ Club will be removed.

Events

EVENTS

Seating arrangements will be made to respect safe distancing, After every event, meeting rooms will be sprayed with specialised electrostatic disinfection solution.

All event attendees will be required to wear face masks. The temperature of all participants arriving at the venues will be checked. Sanitising hand gel dispensers will be made readily available.

Training & Personnel

TRAINING & PERSONNEL

All staff will be trained in Centara’s updated cleaning and sanitisation protocols